Repairs
Repair and Return at a Glance
In
Warranty Repair
|
Repair Option
|
Cost
|
|
CardTool
reader running CardVisor with or without Handspring PDA and bar
code reader cradle |
|
No Charge |
Out of Warranty Repair
|
|
|
|
CardTool
Reader running CardVisor software only
|
Repair &
Return |
$109.00
plus return shipping |
|
Handspring
PDA with or without CardTool reader running CardVisor software
|
Repair &
Return |
$175.00
plus return shipping |
|
Bar Code
Reader Cradle - Standard, Edge or Pro
|
Repair &
Return |
$195.00
plus return shipping |
|
Palm Z22 PDA
used in IDVisor Z22 Model |
Repair &
Return |
$195.00
plus
return shipping |
|
Bar Code Reader used in IDVisor
Z22 Model |
Repair &
Return |
$195.00
plus
return shipping |
Note: The above pricing is for continental US. Please email
support@tokenworks.com for International, Alaska or
Hawaii
Repair & Return is the standard service option for all repair
requests. You package and
ship
your problem product at your
expense to our designated Repair Center.
Upon its receipt at the Repair Center we'll repair it within two
business days and send it back via Fedex 3 day service or you may
upgrade to 2 day or overnight.
- Call our Support center at 1 (800) 574-5034 between 9:00 am
and 5:00pm EST Monday through Friday.
- The TokenWorks representative will determine if your repair is
within warranty, determine what needs to be repaired and issue a Return Materials Authorization (RMA)
Form with an RMA Number. This RMA Form will be emailed or faxed.
The form has directions on how to package the product, where to
ship/return the repair, and payment options.
- Once you will
receive the RMA form, fill it out and include it with the product
being returned.
- If you are including a handheld in the return shipment,
prepare it by backing up your data. We try to restore the data but
can't guarantee this.
- You must fill out and include the RMA form with your product
return.
- When returning the product, remember to insure it and record
the tracking number. We are not responsible for loss or
damaged during shipment.
|
