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Store Policies

 

USA & Canada

Return, Warranty
and Repair  Policy

SATISFACTION GUARANTEED
Our goal is to satisfy our Customers... by Exchange, Refund, or Repair.

If for any reason you are less than completely satisfied with your purchase, just contact us within 7 calendar days of delivery and we will replace it, exchange it, or refund the purchase price less the original shipping cost.

Before sending back the item, the return must be authorized. Please contact us for a Return Authorization number and a ship to address. Unauthorized returned package will be sent back without opening.

The item must be returned in the same condition as delivered with its original packing material. Return items that are damaged or missing components are subject to repair and/or replacement charges.

We encourage that the returned item to be insured, as we do not cover return shipping losses.

All the packages we send out have insurance; if the items were damaged in shipping, please contact us immediately.

The delivered date will be according to the Fedex or UPS tracking system.

Items authorized for return must be received within ten (10) days. After ten days, the package will be returned back to the sender without opening.

Return of non-defective items after 7 days but within 14 days of delivery will be subject to a 20% restocking fee. After 14 days, returns of non-defective items will not be accepted.

This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or non-TokenWorks modification of the product.

We do not pay, or reimburse for return shipment, but we do cover the cost of shipping any replacement merchandise to you.

We will replace or repair any defective merchandise, upon its return, within 1 year of shipment. If this situation arises, please call or e-mail us and we will issue you a Return Authorization (RA) number and a ship to address. Once the RA number is assigned to you, please ship the item and all enclosures back to us in the original packaging with the RA number clearly marked on the outside of the package. After it arrives we will inspect and either repair or replace.
This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or non-TokenWorks modification of the product.

After one (1) year, we will repair the product
Click here to see our Repair Policy

Payment

Our preferred method of payment is via the Web shopping cart using credit cards processed by Google or PayPal.

We also accept money orders, cashier's checks and personal checks.  Please make checks payable to TokenWorks Inc. and mail to:

TokenWorks Inc.
3511 Silverside Rd.
Suite 105
Wilmington, DE 19810.

Please allow 7-10 business days for checks to clear.   Please include shipping costs which are shown in the on-line web shopping cart.  

We also accept CODs with secured funds (Money Order, Cashier Check).
 

Shipping

Buyer is responsible for paying for S/H.

Fedex Overnight, 2-Day and Express Saver, depending on availability. 

For credit card orders, shipment to confirmed addresses only.  Please do not request shipment to a non-confirmed address.   Phone credit card orders will also only be shipped to card billing address. 
 

Shipping Processing Time

Generally all orders are processed and shipped within 1 business days of receipt. You will receive email notification confirming both the placement of your order and a shipping confirmation message, complete with tracking number. 

 

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